We hope you will be thrilled with your purchases from us but we understand that sometimes you may need to return them.
For all Returns and Exchanges
If you are not feeling completely satisfied with your purchase we want to help you out as quickly as possible! So please contact us within 48 hours of receiving your order. We are happy to accept returns for full price & 'sale' items which are unworn, undamaged and have all original tags attached. You are welcome to return these orders in exchange for another item of your choosing or an online store credit note which will be valid for 6 months from the date of issue.
Please note: Unfortunately we are not able to provide returns or exchanges on items marked ‘FINAL SALE’ or purchases made within a flash sale so please do place your order carefully. Thank you.
We would appreciate items be returned to us within 14 days of receipt with all their original tags attached. We are only able to accept returns in their original, undamaged, unworn condition. Please understand that we may not be able to return, exchange or provide credit for any items returned to us damaged or soiled. When returning an item to our store the customer bares the charges for returning the package to us.
For exchanges within New Zealand
We are happy to send a new item (of your choosing) out to you free of charge. However, we ask that you bare all charges for postage on any further exchanges.
For all International Exchanges
We will send a new item (of your choosing) out to you at the cost of international shipping for your location. We ask that you bare all charges for returning items to the Miss Crabb store, for postage of the new (exchanged) item to your location and any additional duty costs. We will dispatch an exchanged item as soon as the payment for new international shipping is paid in full. Please contact us at [email protected] to organise this.
To process a return or exchange please...
1. Complete the returns/exchanges form enclosed with your order, or download the form here.
2. Ship the package to the address below - please take care to include any original packaging with your return.
Miss Crabb
Attn: Returns Department
41 Ponsonby Road
Ponsonby
Auckland 1011
New Zealand
3. All exchanges and returns will need to be delivered using track and trace with signature required upon delivery. Please email the tracking number to us at [email protected]. We are unable to be held responsible for any items lost or damaged during transit.
4. If you are exchanging an item, your new order will be processed and posted to you once your initial item has been received by us.
5. Once the exchange has been processed, an email confirmation will be sent out with the new information provided.
For Faulty Garments and Refunds
In the unfortunate occurrence of a faulty garment we will do everything we can to replace or repair the item! However, if this is just not possible we will issue you with an online store credit note or refund for the original amount. We will need to asses the item, so please return it to us at the store. We are sure you will take upmost care with your purchases but please understand that we can not repair, exchange or refund items that have been damaged due to fair wear and tear. Also, we are unable to refund initial postage charges for returned items or any postal charges incurred for an exchanged product. We will process your refund within five working days and notify you by email when payment has been made. For further information regarding when this money will be refunded onto the card used when purchasing, it will be best to contact your bank directly.
We will do everything to make this process as easy and smooth for you as possible!
Please do contact us with any queries, we are more than happy to help you.