Terms & Conditions

Sale Conditions -

Returns may be made within 14 days of purchase for exchange or credit note. Original docket and exchange is required for returns. Credit notes issued as compensation for returns will be valid for 6 months. Credit notes issued as result of a faulty garment will be valid for 12 months. All garments must be returned in (perfect) saleable condition. Sale items cannot be exchanged or returned. Please refer to our Returns & Exchanges section for more information on Miss Crabb returns policies.

Prices shown on misscrabb.com are in New Zealand Dollars (NZD) and are inclusive of GST. If you are a customer whose credit card is not denominated in NZD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Please note, that while we do our best to depict the colour of each product as accurately as possible, there may be colour variation depending on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.


Stock availability


We do our up most to keep our stock levels accurate, however there may be times when an item sells out dangerously fast!
If you happen to purchase something online which is unavailable we will contact you to solve this as quickly as possible.

Please see our Special Orders page if you are interested in items from previous seasons.


Garment Care -

All pieces by Miss Crabb are made in NZ by top crafts people and manufacturers. Each piece has gone through at least 5 pairs of hand and/or processes. Miss Crabb uses mostly natural fibres such as silk, cotton and wool which will often get better with age and a little extra care. Please adhere to the garment care instructions on the labels when caring for your very special pieces and use your common sense.




Privacy Policy -
Miss Crabb respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Any and all information collected by Miss Crabb is used solely for the purpose of processing your order. Once you create an account with us, you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please click on the link attached to all emails sent out.
We may change this Privacy Policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new Privacy Policy. We will tell you about any changes we make by posting an updated Privacy Policy on our website. Any change will apply as from the date such policy is posted.
For any further enquiries, please contact us on: [email protected].